Shipping policy

Effective date: October 9, 2026

All PinBanner Nest orders (KGT Crafts LLC) ship from Nevada, USA.

Processing times

Processing time is the time it takes us to make, pack, and hand your order to the carrier. It does not include transit time.

Item type Processing time
Standard items (Basic/Blank canvas, embroidered, printed, National Parks, pom pom pennants) 1-3 business days
Personalized and custom items 3-7 business days
  • Business days are Monday through Friday, excluding US federal holidays.
  • If your order contains both standard and personalized items, it will usually ship together once the personalized item is ready.
  • During busy seasons (for example the holidays), processing may take longer. We will post any delays on our site.

Carriers and delivery times (US)

  • We ship within the US using USPS, UPS, and FedEx. The carrier may vary by order size and destination.
  • Estimated transit time within the US is 2-8 business days after shipping, depending on the shipping method and destination.
  • Shipping rates and any free-shipping offers are shown at checkout.
  • We ship to addresses in all 50 US states and Washington, D.C. Orders to Alaska and Hawaii may take longer to arrive. If you need delivery to an APO/FPO/DPO address or a US territory, please contact us before ordering.

International shipping

We currently ship within the United States only. International orders are not currently available.

Tracking

  • Every order includes tracking. You will receive a shipping confirmation email with your tracking number once your order ships.
  • If you have not received a tracking email within the processing time above, please check your spam folder, then contact us.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us because of an address error, we can reship it once the customer pays the additional shipping cost.

Lost or delayed packages

  • Once a package is handed to the carrier, delivery timing is in the carrier's hands. Carrier delays are uncommon but can happen.
  • If tracking shows no movement for 7 business days, or shows delivered but you cannot find your package, contact us through our Contact page at https://pinbannernest.com/pages/contact. We will work with you and the carrier to locate it or find a solution.
  • Please check with neighbors and around your property before reporting a package missing.

Damaged packages

If your order arrives damaged, please contact us within 7 days of delivery and see the "Damaged in transit" section of our Refund Policy.

Questions

Contact us through our Contact page at https://pinbannernest.com/pages/contact.