Refund policy

Effective date: October 9, 2026

Thank you for shopping at PinBanner Nest. Every banner and pennant is handmade, and we want you to love yours. If something isn't right, here is how returns and refunds work.

Please note: pins are not included

Our banners and pennants are made for displaying your own enamel pin collection. Enamel pins are not included unless a listing clearly says so. Product photos may show pins for display purposes only. Not receiving pins is not a reason for a return or refund.

Standard items: 30-day returns

  • You may return standard (non-personalized) items within 30 days of delivery.
  • Items must be unused, with no pin holes, no attached pins, no marks or alterations, and in their original condition and packaging where possible.
  • Standard items include Basic/Blank canvas banners, embroidered banners, printed banners, National Parks banners, and pom pom pennants that were not customized for you.

Personalized and custom items

  • Personalized and custom items (for example banners with your name, text, colors, or a custom design) are made just for you, so they are not returnable or refundable.
  • Exception: If a personalized or custom item arrives defective, damaged, or different from what you ordered (for example a spelling mistake that we made), we will repair it, remake it, or refund you. Please check your personalization details carefully before ordering. We cannot accept returns for errors that were in the details you provided.

How to start a return

  1. Contact us through our Contact page at https://pinbannernest.com/pages/contact within the return window.
  2. Include your order number, the item(s) you want to return, and the reason.
  3. We will reply with return instructions and the return address. Please do not send items back without contacting us first, because returns sent without approval may not be accepted.

Return shipping

  • You pay return shipping, unless the return is because of our error (wrong item, defective item, or damage that we are responsible for).
  • Original shipping charges are non-refundable, unless the return is due to our error.
  • We recommend a trackable shipping method. We are not responsible for returns lost on the way back to us.

Refunds

  • Once we receive and inspect your return, we will email you to let you know whether it is approved.
  • Approved refunds go back to your original payment method within 5-10 business days of approval. Your bank or card issuer may take extra time to post it.
  • Items returned used, damaged by the customer, or outside the return window may be refused or receive a partial refund at our discretion.

Exchanges

We don't offer direct exchanges at this time. The fastest way to get a different item is to return the original for a refund and place a new order.

Damaged in transit

Sometimes packages take a rough ride. If your order arrives damaged: 1. Contact us within 7 days of delivery through our Contact page at https://pinbannernest.com/pages/contact. 2. Include your order number and clear photos of the damaged item and the packaging (box or mailer and shipping label). 3. Please keep the item and packaging until we resolve the issue, in case the carrier needs to inspect it. 4. We will send a replacement or issue a refund to your original payment method, at no cost to you.

Wrong item or missing item

If you received the wrong item or something is missing from your order, contact us within 7 days of delivery with your order number and photos. We will make it right at no cost to you.

Order changes and cancellations

  • You can request to cancel or change an order within 24 hours of placing it, as long as it has not shipped or, for personalized items, production has not started.
  • Once a personalized item is in production, we cannot cancel it.

Questions

Reach us anytime through our Contact page at https://pinbannernest.com/pages/contact.

KGT Crafts LLC, doing business as PinBanner Nest, Clark County, Nevada, USA